Exeter CAB launches ‘Click or Call’ service

Leading local advice charity Exeter Citizens Advice Bureau has announced the launch of a new ‘Click or Call’ advice and information service.

The charity is suggesting that clients with access to the internet first click the on-line advice and information resources and factsheets available at www.citizensadvice.org.uk

The website is available 24 hours a day. A pilot webchat service has also been launched as part of the new service, with plans for an email service also being developed.

Clients who do not have access to the internet, or are unable to find what they are looking for on-line,  are being encouraged by the charity   to call the new extended Adviceline service on 03444 111 444 to discuss their query. The service is now available each weekday an hour earlier than previously from 9am until 4pm. Help is provided by fully trained CAB workers. 

Steve Barriball, the charity’s Chief Executive said: “This is an exciting development as we modernise and improve the way our services are accessed by our clients, in a way that fits with them. 

"We have added around 50% of additional capacity to our Adviceline service to increase call answer rates, and to extend the opening times. Demand for our services remains very high particularly first thing in the morning.  More clients can now call us throughout the day from the comfort of their own homes rather than have to come to our office.

“Where clients have complex needs that are best dealt with by a face-to-face appointment, callers will be given an advice appointment at their local Citizens Advice office. In other instances, we may arrange a telephone advice appointment or send further information by post or email.

“Calls to Adviceline cost the same as 01 and 02 numbers. The CAB does not make any money from these calls but is happy to accept charitable donations.”

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