Business

How to choose the best CCaaS provider

Contact centre as a service (CCaaS) providers are helping businesses better serve customers on various communication channels. With many providers in the market, a company can find it challenging to identify a suitable one. Here is what to consider when choosing the best CCaaS provider.

Omnichannel functionality

CCaaS providers support multiple communication channels. These include email, voice, live chat, SMS, and social media. Some providers isolate channels using a multichannel system. This means a customer's history in a live chat session may not be accessible by an...

IMP Software.

“Built specifically for how MATs actually run”: New IMP Finance system launched by Exeter-based IMP Software

Authored by Phil Smith
Posted: Tue, 03/10/2026 - 10:37am

IMP Software, trusted by more than 570 MATs and 6,500 schools across England, has announced the official launch and roll-out of IMP Finance, a next-generation finance platform developed specifically for multi-academy trusts.

Part of the IMP unified platform alongside IMP Planner, IMP Purchasing and IMP ICFP, IMP Finance is built on budget-led design, ensuring accuracy at source and workflows shaped around real trust life. Because IMP Finance is part of the unified platform, not connected to it, there is one set of finance codes, one chart of accounts, one version of the truth. In...

Simpkins Edwards Healthcare Partner Seb Beard

AISMA accreditation marks new chapter for Simpkins Edwards’ healthcare provision

Authored by Sue Cade
Posted: Tue, 03/10/2026 - 9:40am

South West accountancy firm Simpkins Edwards is celebrating its acceptance to the Association of Independent Specialist Medical Accountants (AISMA), the national network of UK accountancy firms providing expert advice to medical practices, sessional GPs and hospital doctors.

The milestone marks a significant moment for the firm’s healthcare team, as members must meet demanding requirements before being accepted. These include a panel interview, demonstration of specialist expertise and regular peer reviews to ensure consistently high standards.

The AISMA Charter sets out...

3 Common CRM Data Mistakes That Create Compliance Risk in Europe

Authored by Simon Wells
Posted: Thu, 03/05/2026 - 3:08pm

A lot of CRM risk does not come from some dramatic data breach headline. It usually starts with ordinary habits inside busy teams, a few extra fields added to a form, a spreadsheet export no one owns, old customer records left sitting there because deleting them feels risky. Then six months later, nobody is fully sure what is stored, why it is stored, or who can access it.

That is also why modern CRM software needs to be treated as part of operational governance, not just sales tooling. ServiceNow’s CRM positioning, for example, reflects how customer service, field service, and...

Regulating temperature to support employee productivity

Authored by Liv Butler
Posted: Wed, 03/04/2026 - 9:46pm

Creating a comfortable environment will help keep employees willing and able to work longer, letting you maximise every minute of the working day. Temperature may seem like a fairly insignificant factor, but research shows it plays a role in driving efficiency as well as supporting employee wellbeing. So, what is that Goldilocks temperature, and how can you fine-tune your workplace to keep staff focused?

  1. Understanding legal obligations

You’re required by law to maintain an appropriate temperature in the workplace. For indoor environments, it should be...

How to Choose a DMC Partner: Selection Criteria That Matter

Authored by David Banks
Posted: Wed, 03/04/2026 - 4:01pm

Choosing a DMC partner shapes every aspect of your event's success. The right destination management company brings local expertise, reliable vendor networks, and creative solutions that transform corporate events from logistical challenges into memorable experiences. Poor selection leads to budget overruns, coordination failures, and reputational damage. Understanding the essential selection criteria helps you identify partners who deliver results.

Why Local Expertise Defines DMC Quality

Local expertise separates exceptional DMCs from basic service providers. This knowledge...

Headshot of Simpkins Edwards Managing Partner

“Perfect storm” of wage, tax and rates pressures facing SW employers

Authored by Sue Cade
Posted: Fri, 02/27/2026 - 8:49am

South West employers are facing a growing financial burden as multiple wage, tax and compliance changes converge ahead of April. Mark Simic from Simpkins Edwards explains why businesses across the region are bracing for a cumulative rise in employment costs following measures introduced in the 2025 Autumn Budget.

He said: “The combined effect of several overlapping measures is beginning to impact the bottom line. Changes to the National Living Wage, employer National Insurance contributions and wider tax policy are all landing within a relatively short timeframe, creating a...

Private Business Awards launch for 2026 in the South West

Authored by News Desk
Posted: Tue, 02/24/2026 - 8:22pm

The Private Business Awards 2026, sponsored by BDO, have officially launched, with nominations now open to private or PE-backed businesses in the South West with a turnover of over £10m.

The second year of the awards programme, which serves to celebrate the businesses that drive UK economic growth, aims to recognise the very best of private business in the region and the rest of the UK. It also recognises the people behind these companies. Last year's inaugural awards saw winners such as Totalmobile, Flagstone Group and Cycle Pharma.

The Private Business Awards is...

Gavin Harris and Jamie O’Neill, #BizFestSW

Business Fest South West: Big-City Impact, Regional Roots

Business Fest South West (#BizFestSW) will take over Westpoint Arena, Exeter, on Wednesday 1 April 2026, bringing together hundreds of business owners, founders and decision-makers for an event that is reshaping expectations of what regional business gatherings can deliver.

With fewer than 20 exhibitor spaces remaining for the second #BizFestSW and the third major event delivered by Four Front Events, the festival has quickly established itself as the home of serious connection, commercial opportunity and regional confidence at a time when the market is challenging and competition...

Ecommerce Packaging Strategies for High-Volume Shipping

Authored by Val Watson
Posted: Fri, 02/20/2026 - 3:00pm

Shipping thousands of orders every month changes everything about how you package products. What works for ten packages a day falls apart at a hundred. Your team wastes time wrestling with oversized boxes, damaged goods come back as returns, and shipping costs keep climbing because you're paying to ship empty space.

The companies that master high-volume shipping don't just pack faster. They build systems that cut costs, speed up fulfilment, and keep products safe without overthinking each box. The difference between struggling with growth and scaling smoothly often comes down to...

Top Winter Safety Tips for Those Working Outdoors

Authored by Liv Butler
Posted: Thu, 02/19/2026 - 11:28pm

Winter in the UK isn’t exactly known for being easy on anyone who works outdoors. With freezing mornings, sudden downpours, icy pavements, and daylight that disappears before you’ve even had lunch, staying safe on the job takes a bit of extra planning. There are a few health and safety issues when working outside during winter that need to be addressed, including staying warm, staying seen, and staying careful.

Dress Smart: Layering Up for Cold, Wet and Windy Weather

When the temperatures drop, it's important to have proper clothing to help you stay warm. The Health and...

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