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How to choose the best CCaaS provider
Contact centre as a service (CCaaS) providers are helping businesses better serve customers on various communication channels. With many providers in the market, a company can find it challenging to identify a suitable one. Here is what to consider when choosing the best CCaaS provider.
Omnichannel functionality
CCaaS providers support multiple communication channels. These include email, voice, live chat, SMS, and social media. Some providers isolate channels using a multichannel system. This means a customer's history in a live chat session may not be accessible by an...


























