BCR Associates win Customer Excellence Award

BCR Associates Ltd have been named winner of the Customer Excellence category as part of the Business Leader awards which took place at Aston Gate Stadium in Bristol on Thursday 26th September.

BCR Associates was recognised for its commitment to delivering excellent customer service levels and demonstrates a hands-on approach to supporting clients with cost and risk management. As procurement specialists, BCR Associates take a proactive approach to the management of energy, telecoms, insurance and business supplies contracts, making sure that clients are signing the right terms and conditions for their business. Clients of BCR Associates benefit from immediate access to a dedicated support team member as well as a designated account manager to ensure that the client experience is a positive one.

The Business Leader awards attract a wide range of entries from across all sectors from large organisations to dynamic and innovative SMEs. Now in its 7th year, award entrants are judged by an independent panel of experts and with over 220 award entries across 18 categories this year, the bar was set to an extremely high standard.

Commenting on the award to BCR Associates Ltd in the Customer Excellence category, a spokesperson from the Business Leader Magazine said: “The feedback from the judges focused on how they provided their customers with exemplary service right from the start of their journey to the end. With every part of the customer journey analysed and with an obsession with retention levels and service - backed up by evidence and customer survey, BCR Associates really stood out.”

Upon receiving the award, Richard Dormer, Managing Director of BCR Associates said: “Over the past few years we've invested a lot in our people and processes to make our business as customer-centric as it can be, expanding the client support team alongside our relationship management team to ensure that our clients are supported throughout the contract lifetime and beyond. I am immensely proud of our team who work so hard to look after our clients every single day."

Heather Lowry, Head of Client Support stated: “The client is always at the heart of everything we do. We work closely with our clients to understand every level of their business, to ensure that we are always providing the very best service. We aim to become an integral part of their back office; resolving issues, relieving pressure and most importantly, giving them precious time back. Our team go the extra mile every day, and we are honoured to be recognised for this.”

The Business Leader awards is the most prestigious and celebrated business event of the year in Bristol and the South West and serves to recognise and showcase the region’s best companies.