The Institute of Customer Service recently released its latest UK Customer Satisfaction Index , showing that satisfaction is at its lowest since 2015. The COVID-19 pandemic contributed to this poor performance.
Building on this data, research from Awaken Intelligence uncovered what the most common contact centre customer complaints were over the past 12 months and also provided an insight into which sectors had the best and worst customer service where the application of Awaken's speech analytics could play a huge role in improving efficiency.
With the Guineas Festival at Newmarket and the Derby Festival at Epsom Downs been and gone, Royal Ascot is just around the corner and with the likes of the Eclipse and Glorious Goodwood still to come, it’s fair to say that we are bang in the middle of a very exciting flat racing season — made even better by the fact that racegoers can now return to meetings!
With so much to look forward to over the next couple of months, and plenty of top-class racecards to examine on the best horse racing betting sites , we’re going to zone in on the Eclipse, which will take place at Sandown...
Dr Alex George calls for nominations for the British Citizen Youth Awards – do you know a young person who has made an impact in your community?
TV PRESENTER and mental health campaigner Dr Alex George has joined forces with the British Citizen Youth Awards and Specsavers to shine a light on the most inspirational young people.
The Awards honour youngsters who have positively impacted their communities in what has been a challenging time for everyone.
Now in its fifth year, the Awards programme has partnered with Dr George, whose mission to make mental health education...
We all want our homes to be picture-perfect from every corner and have every picture with Instagram-worthy backgrounds. But with so many things to spend on, getting an aesthetic wall is something we relate to as an expensive investment. Without a budget, things can pretty easily slip out of our hands. We are here to satisfy all your cravings for getting on-trend furnishings.
Listed are five ‘on trend’ affordable DIYs to get your walls en vogue:
Mirror-mirror everywhere
If you see yourself taking mirror selfies every time you see a fancy mirror...
National charity Heart Research UK is to fund three new research projects to investigate how COVID-19 affects the heart and circulatory system – an investment of over half a million pounds. Research has shown that people with cardiovascular conditions, including high blood pressure, have a higher risk of developing severe COVID-19. COVID-19 can also cause ‘new’ damage to the heart and blood vessels in people who have no pre-existing disease. Heart Research UK’s new grant scheme was designed to fund pioneering research to investigate these links and improve outcomes for patients suffering...
Have you heard about the concept of “dental tourism”? Agreed it may sound weird, but it's actually not a new term. If you’re unfamiliar with the phenomenon though, allow us to make it clear with the help of a simple definition. Combining your overseas vacation with your dental schedule is termed as dental tourism. Bet that’ll give you a tickle!
Dental tourism is one of the most interesting fads to have emerged in the past few years. Come to think of it, it’s a two-for-one deal, and rightfully so. You get to visit a foreign country to enjoy some sight-seeing and also plan to...
South Devon’s highly regarded coarse fishing destination, Cofton Holidays, has crowned Andy Everill as winner of its spring Cofton Cup Fishing competition.
A keen fisherman, this is Andy’s third title at Cofton having previously won Cofton Cup II and Cofton Cup V. The multi award-winning holiday park, hosted the sixth competition on its Mamhead Match Lake over five days of intensive fishing. The field was narrowed down from 36 anglers in the opening rounds to 14 in the final, with the remainder battling it out for the Plate competition.
DCW, the South West’s leading independent commercial waste management and recycling firm, has launched a national Zero to Landfill recycling service after a year of continued growth.
The family run business is offering its cost effective, environmentally sustainable waste management solutions to South West firms with a waste requirement outside the region. Suited to businesses with multiple sites, DCW can now offer its services anywhere in the UK via its trusted and reliable network of suppliers.
DCW’s UK-wide service offers South West organisations the opportunity to...
We often cite lack of awareness as one of the main reasons why more people don’t seek therapy, but this is not the only obstacle keeping Great Britain from having better levels of mental health. In the past year, stress and anxiety have affected everyone, from students to the elderly, and studies have shown that factors such as social distancing, job loss, and loneliness will have a lasting impact on our mental health. But, despite more people being aware of the importance of therapy than ever before, not everyone is financially prepared to attend sessions. Therapy is more affordable than...
