Exeter City Council's Customer Service Centre (CSC) celebrates its 10th Birthday on Saturday.
The 'one-stop shop' in Paris Street first opened its doors to the public on 11 July 2005.
Previously there were a number of departmental reception desks throughout the Civic Centre. The CSC brought those together and since opening, has seen more than 500,000 people come through its doors and dealt with over 1 million calls.
The customer service team deal with a wide range of enquiries, from complex financial and housing issues to parking, environmental health and many other...
People in Exeter are being warned about a telephone scam.
Exeter City Council said that it had been contacted by a number of residents who had received calls from people claiming to be representing the City Council.
The caller then asks about claiming compensation for a car accident.
Exeter City Council said the calls were nothing to do with the local authority and the callers were not working on their behalf.
People are urged not to disclose any personal information and to hang up immediately.
It is understood that people in other parts of the UK...
Local landlords and letting agents are being offered a free good practice guide in an attempt to drive up standards in Exeter.
The initiative is being launched by Exeter City Council in partnership with the newly formed Exeter Private Rental Forum.
The guide is aimed at helping landlords and agents understand their rights and responsibilities. It is hoped this will result in an improved service for tenants.
“We know there are landlords in the city who share our aim of driving up the quality and standard of private rented housing," said Cllr Heather Morris, Lead...
Exeter CVS has been recognised as a Beacon for Change by BIG Assist, a lottery-funded programme to strengthen social enterprise and voluntary sector infrastructure, and to build social action.
Beacons for Change are organisations which have benefited from BIG Assist support and are now recognised as leading the way on adapting to changing circumstances, developing new approaches to meeting community need, and building cross-sector relationships.
As a Beacon for Change, Exeter CVS will become part of a national network with opportunities to inform policymakers, funders and...
Staff and Councillors at Exeter City Council have been saddened by the news of the death of one of its former directors, Hazel Ball.
Hazel died on Saturday morning following a short illness.
She retired from the City Council in 2012 as Director of Community and Environment . She spent 35 years working for the local authority, joining in 1976 and working up through the ranks. She became Head of Environmental Health Services in 1996 and then a Strategic Director in 2001.
Council Leader Pete Edwards paid tribute to Hazel. "I am very saddened by this news," he said. "It...
Residents are being given the opportunity to have their say on the proposed changes to ward boundaries in Exeter.
On Friday and Saturday (26 and 27 June), between 10am and 4pm, officers from the City Council will be at the historic Guildhall in the High Street to discuss the Local Government Boundary Commission for England’s (LGBCE) recommendation for ward boundaries in Exeter, which are currently the subject of public consultation.
Plans displaying the proposals will be available, together with comment forms which local residents are being encouraged to return to the LGBCE...
Only 38 per cent of food and drink cans are being recycled by Exeter households, it has been revealed.
The shocking statistics have been released by Exeter City Council in an attempt to encourage people to recycle more as part of National Recycle Week 2015 (22-28 June).
In Exeter, on average, 20 per cent of waste that goes in the city's grey rubbish bins could have been placed in green recycling bins. Research carried out last year showed that of all waste and recycling collected in the city, only 38 per cent of tins and cans were being recycled.
A plan that says where new development should go in Exeter is about to be published.
The Development Delivery Document has already received a lot of attention during the two previous rounds of consultation undertaken by the City Council.
The comments received have been taken into account to produce the publication document and in July there will again be an opportunity for the local community and others interested to give their views.
The latest version of the document includes a number of new brownfield housing sites located within the urban area. These new sites...
Landlords and letting agencies are being encouraged to contact Exeter’s recently established Private Renting Support Service which is working to improve access to affordable accommodation in the city.
Path - an independent homelessness charity now working in partnership with Exeter City Council - is looking for landlords and letting agencies that are happy to accept tenants in receipt of Local Housing Allowance and have properties which meet all the legal requirements and are free from hazards.
Path offer reference-checked tenants, tenancy related support, property...
It's not too late to register for a vote in next month's elections.
People have until the end of Monday (20 April) to make sure that they are on the electoral register.
A General Election will take place on Thursday 7 May to elect the Member of Parliament for the Exeter Constituency as well as elections for 13 seats on Exeter City Council.
Jeff Chalk, Electoral Services Manager said: “People must be on the electoral register to have their say on who sits on the City Council and who represents them in government. For those who have recently moved to the area, or...
