Stagecoach South West marks National Customer Service Week

Stagecoach South West is marking this year's National Customer Service Week campaign.

The local bus company is celebrating the national campaign with a series of activities throughout the week from 1-5 October.

National Customer Service Week is run by the Institute of Customer Service and aims to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

Under Stagecoach theme Improving travel through a passion for every customer, employees from Stagecoach South West will highlight the importance of continuing to deliver good customer service day in, day out for passengers.

During the week, the Torquay, Exeter and Barnstaple roadshow teams will be out and about, talking to customers and handing out giveaways, while in In Plymouth, customers are being asked to share their views on customer service, to be in with a chance of winning a prize draw.

Stagecoach South West Managing Director Bob Dennison said: "It’s vital that we deliver high quality, safe and reliable service for the many people who use our bus and rail services every day.

"We’re always looking at ways to provide better services for our passengers and have invested heavily in measures to improve the customer experience. We know how important it is to provide good customer service at all times, especially when things go wrong. I’m very proud that we have a fantastic team of staff who work hard every day to provide customers with a pleasant and enjoyable travel experience.

“This week is a great opportunity to showcase the commitment we have to customer service all year round and to hear from our customers how we can improve even further.”

This year, for the fifth consecutive year, Stagecoach was rated as the best value major bus operator in Britain in the National Bus Satisfaction Survey by consumer watchdog Transport Focus. The report also revealed that 90% of Stagecoach customers in England, and 88% of Stagecoach passengers in Scotland, were found to be satisfied with their bus services overall.

In the last 12 months, Stagecoach South West has spent over £4.5m on new vehicles, featuring leather effect seats and complimentary WiFi, for the 12 route between Brixham and Newton Abbot.

In addition, recent customer improvements have included improved signage and information, in bus shelters on Exeter High Street, and a series of customer roadshows have taken place, across the area served by Stagecoach South West to highlight the benefits of travelling by bus.