Pottles Court Celebrates ‘Good’ Rating Across All Areas in Latest CQC Inspection
Pottles Court Residential Home, in Exminster is delighted to announce that it has been rated ‘Good’ in all areas following its latest inspection by the Care Quality Commission (CQC). The report highlights the home’s strong commitment to person‑centred care, exceptional support for residents, and a culture built on kindness, dignity, and compassion.
Inspectors praised the overwhelmingly positive feedback from residents and families, noting: “People and relatives were overwhelmingly positive about the quality of care and the kindness of staff.”
The report commended the team’s dedication to delivering care that is both compassionate and respectful: “The provider and staff treated people with kindness, empathy and compassion and respected their privacy and dignity.”
CQC inspectors found that residents were consistently involved in decisions about their care, with staff working in genuine partnership with them. The report states: “The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.”
The inspection highlighted the home’s commitment to ensuring residents receive timely support and meaningful engagement: “The provider was exceptional at ensuring people could access the care, support and treatment they needed when they needed it. There was a strong focus on ensuring everybody had access to interests or social events that benefited their well-being.”
Inspectors also recognised the home’s sensitive and proactive approach to supporting residents through important life transitions: “People were given exceptional support to plan for important life changes, so they could make informed decisions about their future, including at the end of their life.”
“We are incredibly proud of this result,” said Anne Pearson, Registered Manager. “It reflects the dedication, compassion and professionalism of every member of our team. Our focus has always been on creating a home where people feel valued, respected and truly cared for — and we are delighted that the CQC has recognised this.”
About Pottles Court Residential Home, Exminster
Located in the peaceful village of Exminster, Pottles Court Residential Home is a welcoming and characterful home providing high‑quality care for older adults. Set within beautiful grounds and surrounded by countryside, the home offers a calm, homely environment where residents can feel safe, valued and truly at ease.
Pottles Court is known for its stable, compassionate staff team, many of whom have supported the home and its residents for several years. This continuity helps create strong, trusting relationships and a genuine family atmosphere. Staff take the time to get to know each person well, ensuring care is personalised, respectful and centred around individual needs, preferences and routines.
The home provides residential care, dementia support, respite stays and long‑term placements, with a focus on promoting independence, dignity and emotional wellbeing. Residents enjoy comfortable communal spaces, bright dining areas, and a varied programme of meaningful activities designed to encourage connection, creativity and enjoyment.
Pottles Court has built a strong reputation locally for its warm culture, attentive care and commitment to ensuring every resident feels included, supported and safe. The home’s recent ‘Good’ rating in all areas from the Care Quality Commission reflects the dedication of the team and their passion for delivering high‑quality, person‑centred care every day.
