Exeter McDonald's reopens following reimaging

McDonald’s in Exeter, in Stone Lane Retail Park, which is owned and operated by local Franchisee David Shawyer, has reopened after a redesign, the result of which promises to deliver a better customer experience for all.

With consumers increasingly looking for greater speed, efficiency and choice when ordering their food, McDonald’s reimaging programmecombines a new restaurant layout with the latest technology to create a more seamless and enjoyable experience for customers.

Improvements have been made for restaurant crew with a redesign of the crew room which will create a more relaxing and comfortable space for them to take a well-deserved break.

David and his team were joined by representatives from local charity CEDA who officially reopened the dining area. CEDA is a local charity in Exeter that David and his restaurants have a long‑standing partnership with, regularly hosting in-restaurant sessions and activities to support its mission.

The charity supports adults, children and young people with disabilities to build independence, develop new skills and gain greater control over their lives, while championing inclusion and equality across the community.

Local McDonald’s Franchisee, David Shawyer, who owns and operates 16 McDonald’s in Devon and Somerset, said: “I’m proud to reinvest in our Exeter restaurant in Stone Lane Retail Park! The refurbishment has made the dining area more contemporary, and we now have separate facilities for our dine-in customers and our couriers leading to a better experience for everyone. It’s exciting to see the fresh new look and feel of our Exeter restaurant and I’m confident the changes benefit both our customers and restaurant team.”

Diana Cole, CEO at CEDA, said: “We are excited to be opening the dining area at the Exeter restaurant, and we are grateful to the generous donation of £5,000 from David and his team. The continued support will make a significant difference to the work we do with adults and children with disabilities in the local community. We would like to thank them all for helping us continue our mission to create inclusive opportunities and improve lives.”

While the traditional walk-in remains core to how customers order, the redesign of McDonald’s kitchen and dining areas will better integrate digital sales channels, the McDonald’s App and make smarter use of internal space to enhance the dine in experience.

With dedicated areas for the different ways to order, along with the removal of the front counter, the revamp will offer a more efficient way to order and will leave customers with more space to enjoy their meal.