Woman and flowers

Customers 'overjoyed' as Otter Garden Centres reopen

Sue Cade
Authored by Sue Cade
Posted Thursday, May 14, 2020 - 5:13pm

Otter Garden Centres has reopened all seven branches after closing them in March due to the Covid-19 pandemic.

Managing Director, Jacqui Taylor described the first days of reopening:

“We are delighted that we have been allowed to open. We have put the safety of our customers and colleagues as the top priority during this difficult time of trading as we all get used to the new systems and ways of working. So far, customers have shopped very sensibly and carefully - and have praised us on the safety measures we’ve put in place to ensure we are not overcrowded and that everyone can shop with space around them.

“Gardeners are telling us that they are overjoyed to now be able to buy summer plants, compost and even garden furniture so they can really enjoy their garden during the lovely weather. It is so good for mental health and wellbeing, helping those lucky enough to have a garden to feel more comfortable about being at home for long periods of time.”

Safety measures include:

  • Limiting customer numbers
  • Queuing outside at busy times
  • 2m markers in the retail area
  • One way system to help spread customers apart
  • Maximum two people per group
  • Hand sanitiser available for customer use
  • Cleaning facilities for trolleys and baskets
  • Fewer tills to facilitate social distancing all with Perspex screen protectors
  • Contactless payment preferred
  • PPE for team members

Coffee shops and plant information desks are currently closed and there may be other restrictions in place.

Full information and current opening hours are available on the website. www.ottergardencentres.com

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