Is your gas hob safe?
Twelve UK gas hob manufacturers have been working with the Office for Product Safety and Standards (OPSS) to undertake a corrective action programme to make certain gas hobs safe.
An estimated 100,000 gas hobs sold in the UK may be fitted with a connector that is at risk of failing whether the hob is in use or not. Should this occur, it could lead to poisoning, burns, a gas leak or fire.
This corrective action programme affects certain models of the following brands of gas hobs:
· Belling / Stoves
· Cata / Culina
· Caple
· Comfee
· Cooke & Lewis
· Cookology
· Electriq
· KitchenPlus
· Russell Hobbs
· Samsung
· Statesman
· Swan
Should your model be included above, or if you are not sure of your gas hob model, please contact the Freephone numbers below, where an adviser can assist with checking your model and providing further information between 8am – 6pm BST 7 days a week.
All of the companies included in the corrective action are committed to ensuring people's safety, which is why they are notifying customers of the safety risk.
Collectively, the brands have built the infrastructure to facilitate the necessary action to ensure the safe service and repair of the affected appliances.
|
Brand |
Link to corrective action page |
Freephone Contact Number |
|
Belling / Stoves |
0800 041 8831 |
|
|
Cata / Culina |
0800 041 8839 |
|
|
Caple |
0800 041 8842 |
|
|
Comfee |
0800 046 5361 |
|
|
Cooke & Lewis |
0300 303 4482 |
|
|
Cookology |
0800 208 1027 |
|
|
Electriq |
0800 041 8843 |
|
|
KitchenPlus |
0800 046 5373 |
|
|
Russell Hobbs |
0800 046 5396 |
|
|
Samsung |
0800 046 5458 |
|
|
Statesman |
0800 041 8841 |
|
|
Swan |
0800 208 1029 |
How do I know if I have an affected model?
The model number can be found either on the rating label under the hob or on the instruction manual.
You can contact us on the Freephone numbers above. Alternatively, go to gashobsrepair.mktpoint.com to enter your details. When contacting us, please have your model number to hand.
If you cannot locate your model number and suspect you have an affected hob, it’s important that you still contact your brand straight away to arrange for a free inspection and repair by a Gas Safe registered engineer.
What should customers do next?
Owners and consumers in caravans, leisure homes and motorhomes should check their gas hob against the list of models above as a matter of urgency. If you are using an affected appliance with Liquid Petroleum Gas (LPG), please disconnect it from the LPG cylinder immediately.
If your gas hob is in a permanent domestic home (whether using mains gas or LPG), you can continue to use your hob while you are waiting for the engineer’s visit. Please continue to keep in mind the important Gas Safety Tips, which you can view here: https://www.gassaferegister.co.uk/gas-safety/home-gas-safety/home-gas-safety-tips/.
These include installing an audible carbon monoxide (CO) alarm, ensuring adequate ventilation and only using gas appliances for their intended purpose.
If you smell gas or are concerned that your product poses a risk, you should contact the National Gas Emergency Helpline for your area (0800 111 999 in England, Wales, and Scotland, and 0800 002 001 in Northern Ireland) or a Gas Safe registered installer.
