The New-Age Ways to Make Your Complaints Are Heard

Raising complaints is inevitable when you employ businesses for their goods and services. As a consumer or customer, you are bound to run into trouble with the service or product you are using. But fret not! Lodging complaints have become easier because of new-age businesses that boast of more than one way of lodging complaints if a customer has any issues or concerns. Read on to find out how businesses tackle such issues nowadays.

How to Lodge Complaints Directly?

If you are having trouble with a product or service that you purchase then lodging a direct complaint may be the fastest way to tackle the issue at hand. You can directly call the customer service helplines to seek help for the issue that is troubling you. Direct numbers are available for most businesses on their websites and you must check for working hours before making the call. Most businesses have their customer service helplines working 24*7 but it’s better to be informed before making the call. Most telecommunications companies like Virgin Media provide the facility to lodge direct complaints. All customers have to do is call the Virgin Media complaints helpline number and they will be given the required assistance by representatives of the company.

There may be instances where there might be miscommunication between the customer and the representative of the business. It is for this reason that many customers prefer other means of lodging their complaints. The other ways to get your issues heard are listed below.

The Most Traditional Way to Lodge Complaints

More traditional businesses like the Royal Mail service which provides postal and courier services provide their customers with the option to lodge their complaints at the nearest post office. All the customer had to do was fill out a form. But the ongoing coronavirus pandemic has changed things. So, this service has moved online. The form to lodge the complaint is readily available online and customers can fill it out and submit online to lodge their Royal Mail complaint.

Lodging Complains through Emails and Social Media  

You can use emails as well to lodge your complaint. Just check the website of whatever business you are using and you will find their email address. Then, all you have to do is write an email stating your issue clearly. The good thing about emails is that you can send it at your ease. You do not have to worry about working hours or being put on hold by customer service executives. Many businesses have upgraded their social media handles to ensure that they are directly accessible to their customers so you can use one of their social media handles to make your complaint heard.

To Conclude

Businesses are trying out newer methods to ensure that the issues of their customers are not lost among the numbers. So, customers using the latest methods to make themselves heard is always appreciated. If the complaints are sorted out quickly and with minimum hassle for the customer then the business grows popular and word of their good work spreads.