An audit by national Citizens Advice says that the independent Exeter charity is providing very good advice to its diverse range of clients.
The audit, in November 2015, rated the quality of advice provided by the charity as ‘very good’. In addition, the charity passed an organisational audit in January with flying colours.
Dennis Mardon, Chairman of Citizens Advice Exeter, said: “This is a real endorsement of the work that we do and we are very pleased with the result. It shows that you can be confident of getting good advice from Citizens Advice Exeter. I would like to thank all the volunteers, staff and trustees for the hard work that made this result possible”.
Dennis continued: “Since joining the Trustee Board and becoming chair in 2004 I have been continuously amazed at the dedication and professionalism of all the staff and volunteers who work for our Charity. This is just reward for all their efforts and Exeter can be rightly proud of this local charity. We remain committed to continuously improving the services we provide.”
Each local Citizens Advice has to undergo a rigorous quality of advice assessment to ensure consistent, high quality across the Citizens Advice service. The assessment includes a review of advice records across a range of enquiry areas to ensure that the quality criteria and standards are met. The organisational audit looked at management practices, administration, finance and systems.