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The Family Law Company achieves CX Excellence Mark
The Family Law Company is the first specialist law firm to be awarded a nationally recognised CX mark by customer experience specialist, insight6 .
This is in recognition of the company’s ongoing commitment to delivering the very best customer experience.
Head of HR and Training, Jessica Everett explained: “Our clients are often coping with highly stressful situations that require sensitive responses and compassionate support. We know we need to be consistent in how we treat every enquiry and create a safe, empathetic experience from the very first contact.”
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