Wins galore for Exeter area at estate agency awards
Estate agents in and around Exeter scooped no less than five separate accolades at the Experts in Property Awards 2021.
With the ceremony held via Zoom, the Experts in Property Awards 2021 was attended by principals and staff from its member agencies across Cornwall, Devon, Dorset, Somerset and Bristol and celebrated what was most important in agency in 2021, majoring on training, online marketing and community support.
There were seven awards categories in total, and agents in and around Exeter romped home with a full house in Customer Services. This award was based on analysis of ratings and feedback for firms and individuals from several sources.
The Whitton & Laing branches in Exeter and Exmouth received the Gold award, while Roger Hemming Estate Agents in Honiton and Robert Williams Estate Agents in Exeter won joint Silver, for their superb service to clients.
The reviews speak for themselves:
Whitton & Laing is one of the longest-established firms of property agents and chartered surveyors in Devon with a level of know-how and a complex and wide-ranging expertise that has built over 135 years in business. In the collation of 150 reviews on its website, powered by Trustist, the firm scores 4.7/5 with the team described by most as helpful, professional, responsive, efficient, experienced, knowledgeable, informative and supportive. Reviews include:
“For both rental and sales they were excellent to deal with throughout. I found their industry knowledge, reach and brokerage skills far superior to other agencies I have used in the past. The whole experience was friendly, courteous and ultimately successful.” Harry S
“A 5 star service. In less than a week we had sold our house after receiving 6 offers. This was down to the dedicated professionalism of the sales team.” Colin D
“Absolutely perfect. The entire process of selling was such a flawless experience.” James M
“A complete 5-star service taking all the stress and worry away from us.” David L
“An excellent professional service with extensive local market expertise coupled with a personal touch. A very smooth process from marketing to sales to completion.” Peter S
Roger Hemming’s 5* reviews describe the team as very supportive, knowledgeable, professional, friendly, compassionate, and efficient. Several clients said that nothing was too much trouble, and others said:
“You have a unique mixture of humour and efficiency which has sustained us throughout the process. You handled every aspect as if we were the only thing that mattered at that moment in time.” Nick & Debbie S
“Roger and Huw went above and beyond to give us the most personal service we have ever known in this industry. It was lovely to have such an old fashioned service which wasn’t governed by money but by giving their customers the best service they could.” Claire W
“Roger and his team have simply changed the way I view estate agents.” S Trickett
“Roger and his team have been a rock to our family, so helpful, compassionate, respectful and informed me of everything every step of the way, wouldn’t want anybody else to do the job.” Marie C
Robert Williams is top of the Exeter leader board on allAgents, the UK’s largest customer review website for the property industry and scores a very respectful 4.9/5 from 97 posts on Google Reviews. Almost all the buyers, sellers, tenant and landlord reviewers commend the team for their responsiveness, professionalism and quality of service, describing them as excellent, exceptional, incredible, fantastic, brilliant, amazing and superb! Reviews include:
“We had good advice before selling. Friendly and easy to get hold of, communication was good and the whole process was generally stress free.” J Stripp
“Thank goodness for Suzanne! If she hadn’t been so organised and communicated so well between lawyers, I’d be homeless by now!” Mirri C
“Excellent company that understands the market that give good sound advice and support, Good follow up with a friendly professional approach.” Dave E
“The best estate agency in the world.” N Lupu
Roger Hemming Estate Agents also won the Silver award for the Most Improved Use of Social Media, judged by Lemon Tree Digital Media in Honiton. Lauren Hagon, owner of Lemon Tree, said: “It’s clear that a lot of time has been spent improving the content that Roger Hemming Estate Agents shares. The use of videos on their Facebook page is great for algorithms and by sharing helpful tips and articles about the industry, it shows they care about their online community. They make great use of memes and funny posts to increase engagement.”
Roger really enjoys the Facebook side of the business and deliberately steers it towards community and social issues rather than simply listing properties. He also loves photography and regularly posts photographs that he’s taken while out and about driving across the Blackdown Hills and over the Devon/Somerset border. During December, all the properties were removed from the window display and replaced with a selection of A3 sized local photos. Roger said: “We had so many people call into the office to let us know they’d enjoyed them, it was wonderful.”
Robert Williams Estate Agents also won a second award – Silver in the Charity category. During 2021, Robert and his partner Meg walked 21 Dartmoor Tors, raising more than £3,600 for FORCE Cancer Charity, which provides valuable support to people with Cancer in the Exeter area – a cause so close to many of our hearts.
the Experts in Property is the largest network of independent estate agents in the region, all offices working together to sell more homes for clients.
For further information, to book a valuation or for advice on any property-related matter from the best in the Southwest, contact Whitton & Laing, Robert Williams Estate Agents or Roger Hemming Estate Agents. To browse property for sale across the Southwest, visit www.theexpertsinproperty.co.uk.
