Business

Live Chats in eCommerce Customer Support: Benefits & Disadvantages to Consider

Authored by Val Watson
Posted: Fri, 10/20/2023 - 9:41am

In the fast-paced world of eCommerce, providing exceptional customer support is crucial to retaining customers and driving sales. Live chat has emerged as a popular communication channel for eCommerce businesses, offering both benefits and disadvantages. In this blog post, we will explore the advantages and potential drawbacks of using live chat for customer support in the eCommerce industry.

Benefits of Live Chat in eCommerce Customer Support Real-time Assistance

One of the primary advantages of live chat is that it happens in real time. Customers can quickly connect with...

Old Mill appoints Hugh Johnson to help expand Wealth Management offering

Authored by News Desk
Posted: Thu, 10/19/2023 - 6:43pm

Financial experts Old Mill have appointed Financial Planner and digital advice specialist Hugh Johnson to the Wealth Management team.

Hugh, who is originally from Canterbry in Kent, began his career in financial services in 2008, working as a foreign exchange broker in the City of London before finding his vocation in financial advice where he felt he could add more value to his clients.

After a few years as a trainee adviser in London, Hugh - a keen surfer and lover of the outdoors - decided he wanted to move out of the city. He took a role at Bristol-based Jelf where...

Family law solicitor Stuart Smallman

Experienced solicitor Stuart Smallman joins The Family Law Company's Exeter Divorce & Finance team

Authored by Sue Cade
Posted: Thu, 10/19/2023 - 9:53am

A solicitor with over 30 years of experience has joined The Family Law Company in Exeter.

Stuart Smallman grew up in Birmingham where a chance meeting with a barrister when he was a college student sparked a lifelong interest in law.

On qualifying, he practiced in the Midlands including Birmingham and Lichfield. Although he initially worked in a variety of legal areas including litigation and Wills, Stuart was drawn to family. He began specialising in family law, including children, care work and his favourite specialist area, matrimonial finance.

He says “I was...

Mastering Pricing Strategies: How to Set the Right Price for Your Product or Service

Authored by Liv Butler
Posted: Wed, 10/18/2023 - 4:03pm

Setting the correct prices for your product or service is a crucial aspect of business success . It involves a strategic approach encompassing cost evaluation, market analysis, and understanding customer perceptions. In this guide, we explore essential pricing strategies, from competitive analysis to psychological pricing, empowering businesses to optimise value and profitability in today's dynamic market.

Evaluate Your Costs

The first step is to have a clear understanding of your costs. What are the fixed and variable costs involved in producing and delivering your...

South West communities receive funding boost to improve mobile connectivity

Authored by Program
Posted: Tue, 10/17/2023 - 4:47pm

The Connecting Devon & Somerset Mobile Boost scheme has secured over £430,000 from the Heart of the South West LEP, to provide vital mobile connectivity to rural communities.

The Mobile Boost scheme ran from February 2021 to March 2023, and funded over 1,700 installations across the region, helping small businesses and homeworkers with poor indoor mobile coverage.

Data from Ofcom states that 23,000 premises across the Devon and Somerset area are 4G ‘not-spots’, meaning they lack adequate coverage.

Following the success of the project, and continued interest from...

NFM signs Menopause Workplace Pledge

Charity demonstrates ongoing commitment to supporting the health and wellbeing of staff

National charity NFM (National Family Mediation) has furthered demonstrated its commitment to the health and wellbeing of its staff by signing the Menopause Workplace Pledge.

Created by the charity Wellbeing of Women in partnership with Hello! Magazine, and sponsored by Bupa, around 2,500 employers have added their signatures to date, including large businesses such as the BBC, Tesco and Royal Mail.

By signing the pledge, NFM has committed to recognising that the menopause...

Exeter marketing firm takes gold for campaign tackling harassment against women

Authored by Program
Posted: Mon, 10/16/2023 - 11:27pm

Bystander Intervention Campaign wins at South West CIPR Awards

A campaign to help tackle harassment against women and girls in Exeter has won a major award.

Exeter-based marketing agency Program saw off competition from around the country at the Chartered Institute of Public Relations (CIPR) PRide Awards for their Bystander Intervention campaign for the Safer Exeter Partnership .

The campaign, run in partnership with the Safer Exeter Partnership, encouraged safe and skillful intervention in harassment situations. It included eye-catching ads across Exeter, along...

Scaling Your Business with 3PL Fulfilment: Strategies for Seamless Integration

Authored by David Banks
Posted: Mon, 10/16/2023 - 10:14pm

In the dynamic world of e-commerce, the notion of "doing it all" is not just daunting; it's near impossible. Enter 3PL companies, the silent engines powering many successful online businesses. By outsourcing logistics, businesses can scale effectively, manage complexities, and focus on core competencies. But integration is key. Here, we'll explore strategies for seamless 3PL integration, illustrating the journey with TSP - The Storage Place, a leader among 3PL providers known for its significant expansion and innovative solutions this year.

Understanding the Power of 3PL in E-...

Law firm employees provided with lifetime allowance for fertility treatment

Foot Anstey LLP has partnered with Europe’s most comprehensive reproductive health benefits provider, Fertifa, to introduce an enhanced fertility and family-forming and gender-based health benefit.

Starting in October 2023, all employees at the law firm will have access to unlimited 1-2-1 wellbeing support and navigational advice for their fertility challenges and fertility journeys. As part of the partnership the firm will offer employees' financial reimbursement for clinical treatment up to £15,000.

With Fertifa as its partner, the firm will have expert resources...

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