Business

Contact centre as a service (CCaaS) providers are helping businesses better serve customers on various communication channels. With many providers in the market, a company can find it challenging to identify a suitable one. Here is what to consider when choosing the best CCaaS provider.

Omnichannel functionality

CCaaS providers support multiple communication channels. These include email, voice, live chat, SMS, and social media. Some providers isolate channels using a multichannel system. This means a customer's history in a live chat session may not be accessible by an...

South West accountancy firm Simpkins Edwards is celebrating its acceptance to the Association of Independent Specialist Medical Accountants (AISMA), the national network of UK accountancy firms providing expert advice to medical practices, sessional GPs and hospital doctors.

The milestone marks a significant moment for the firm’s healthcare team, as members must meet demanding requirements before being accepted. These include a panel interview, demonstration of specialist expertise and regular peer reviews to ensure consistently high standards.

The AISMA Charter sets out...

Creating a comfortable environment will help keep employees willing and able to work longer, letting you maximise every minute of the working day. Temperature may seem like a fairly insignificant factor, but research shows it plays a role in driving efficiency as well as supporting employee wellbeing. So, what is that Goldilocks temperature, and how can you fine-tune your workplace to keep staff focused?

1. Understanding legal obligations

You’re required by law to maintain an appropriate temperature in the workplace. For indoor environments, it should be...

South West employers are facing a growing financial burden as multiple wage, tax and compliance changes converge ahead of April. Mark Simic from Simpkins Edwards explains why businesses across the region are bracing for a cumulative rise in employment costs following measures introduced in the 2025 Autumn Budget.

He said: “The combined effect of several overlapping measures is beginning to impact the bottom line. Changes to the National Living Wage, employer National Insurance contributions and wider tax policy are all landing within a relatively short timeframe, creating a...