What will COVID-19 do to business communications and collaboration?

Naturally, if you are a business owner then you may be feeling a bit concerned about the future due to Covid-19. The last few months have seen many brands close up their stones in order to protect their clients from the Coronavirus. With your employees and clients no longer being allowed to step foot inside of your office or your store, or at least feeling nervous about doing so, you will need to figure out different ways to keep up business communications and collaborations. Covid-19 has changed how we make business transactions, That’s why you need to know exactly what you need communication programmes to invest in order to continue the growth of your business.

Covid-19 and Communication

As we have all been asked to mainly stay in our homes over the last few months, the best way to keep your business growing is to ensure that you have the right technology to keep in touch with people. Covid-19 is going to make it harder to see people face-to-face. After all, with all of the social distancing regulations from the UK Government, you will need to devise alternative communication strategies to get your customers the best service possible. Try to think outside the box when it comes how you are going to communicate. That way you can show that you are putting your customers first.

Multiple Channel Communications

One of the best things you can do is invest in technology. For example, it is important to buy a platform that can let you host several types of communication servers at once. For instance, you may want to invest in Horizon Collaborate to use mobile products alongside your social media channels. This can help you and your colleagues keep productive and monitor each channel with data and analytics. It can also help you focus on responding to customers and making sure that all questions are answered quickly and efficiently.

Video Services

When you think about Covid-19 and making business-related collaborations, you still want to retain that human contact that can make it easier for you to find out what would be best for you and the others in your area of business. Make sure to get in contact via video software so you can see each other’s faces and expressions. This will make it easier for you to create a connection and establish terms when it comes to your collaboration. It will make it a lot easier than talking over email.

Social Media Platforms

Platforms like Hootsuite, make it easier for you to create a solid social marketing plan that can be spread over all of your different accounts. Twitter will require you to have shorter posts, whilst Instagram may be more image-orientated. Social media platforms can help you keep an eye on the growth of your audience, and the amount of people who have been directed towards your website. This can help you generate sales and see which posts appeal more to your audience. Your social media is essential for being able to speak with your clients and customers. Make sure to use it to answer their questions and direct them towards the products they want to buy.